Terms and Conditions

General rules

Access and use of this website are exclusively permitted in accordance with the terms and conditions described herein and in accordance with the Law.

Web content

The information on this website has been included in good faith and is for general information only. It cannot be used for any specific purpose and does not grant any guarantee by Go-bike.eu in what it says regarding accuracy and integrity. Go-bike.eu cannot be held responsible for any loss or damage that results from the use or access to this website. Go-bike.eu reserves the right to make changes and corrections on the web when it deems appropriate and without prior notice.

Copyright / Intellectual Property

The Intellectual Property right on the Go-bike.eu website, as well as its contents and information belongs to Go-bike.eu. All intellectual property rights over the text, images, software and other content on the web belong to Go-bike.eu. Searching the web and reproducing content through printing, downloading to disk or distribution for other people is allowed for NON-commercial purposes. The use of the contents of the web is only allowed for personal purposes. No part of the website may be reproduced for the purpose of being commercialized or distributed for commercial purposes, and it may also not be modified or incorporated into any work, publication or website, whether in electronic, physical or transfer format to a different website. By allowing access to this website, Go-bike.eu does not grant any license or rights.

Legal notices

By accessing and using Go-bike.eu, you agree to submit to the following conditions of use and to all the terms and conditions contained in this document or to any term or condition established for Go-bike.eu and respective conditions.

If you do NOT accept all these Terms of Use, you must NOT use Go-bike.eu. If you do NOT accept any other specific additional conditions that should apply to a particular content (as defined below) or to certain transactions that are made through Go-bike.eu, you should NOT use the Go-bike.eu section. that contains said Content or through which the same transactions can be made and you should NOT use this content or proceed with such transactions.

Privacy statement

Some areas of Go-bike.eu are accessible only through user web registrations. The elements of personal information or others collected through the registration are intended EXCLUSIVELY for administrative and computer use in the written field of services requested by the user through Go-bike.eu and, in the case of prior authorization, also used for the periodic sending of newsletters, information, promotions and offers.

The user agrees to supply Go-bike.eu with valid and complete registration information, in particular the email address and to notify Go-bike.eu of any change in this information.

To exercise their rights of access, cancellation, rectification and opposition, the user can write to:

comercial.madrid@go-bike.eu

Go-bike.eu also undertakes to adopt the necessary security measures to guarantee the protection of users’ personal data against possible abusive use or unauthorized access.

Go-bike.eu undertakes to respect the legislation in force on the protection of personal data and not to transfer this information to third parties in any way or condition.

Warranty

All our products are guaranteed in accordance with current legislation. All orders, without exception, are sent with an invoice / receipt, the same being proof of purchase for warranty purposes..

Delivery

Shipments are door to door, directly to your home, except for certain products due to their dimensions.

Heavy or bulky equipment will be delivered to the delivery address portal. The unloading of products will be done with a truck, no crane will be used for unloading. So they can leave the pallet or pallets where the truck can access.

The transport agency does not enter the material inside the house, the client must be prepared so that once the unloading has been carried out, the pieces can be moved to the place of assembly or warehouse.

Deliveries will be made on working days

Return policy

According to Decree Law No. 143/2001 of April 26 and Decree Law 82/2008 of May 20, the client has the right to terminate the contract within a maximum period of 14 days from receipt.

All orders are the sole responsibility of customers, returns of requested products will only be accepted up to 14 days after the date of receipt of the order, as described in the legislation that regulates the sector. The returned products must be accompanied by the invoice, accessories and the original packaging intact, as they were sold and shipped and delivered to the customer, otherwise Go-bike.eu reserves the right not to accept the return.

We do not accept returned items without prior notice. We ask our customers to contact us before sending the unwanted products.

We recommend that you do not send us returns by certified mail, since we cannot be held responsible for any possible loss of the same. All the expenses derived from the return will be in charge of the client.

Uncollected Orders

Whenever an order is returned by the carrier due to non-receipt by the recipient, we will send the customer an e-mail to notify them of what happened, and request an explanation of what happened. Each situation will be evaluated individually. In case of no response, we reserve the right in the future not to follow up on any other order made by the same customer in our store.

Cancellation of orders

Any and all orders may be canceled in the following situations:

– The ordered products are already discontinued and will no longer be available for delivery.

– The customer data is insufficient or false.

– Others.

Alteration of orders

Everything and any order may be altered in the following situations:

– Price not updated. In this situation the client is informed of the price alteration, having no obligation to purchase it in the event that the price is higher than that of his order.

– Lack of stock.

– End of product promotion period. All products in promotion may be indicated with the promotion indication or with the respective end date of the same.

– Others.

Order cancellation

You can cancel the order by e-mail or by phone.

If the transport is already in progress, the customer must bear the return costs.

Competent jurisdiction

For the resolution of any discrepancy derived from the interpretation and / or execution of this contract, the parties, expressly renouncing any other jurisdiction, expressly submit to the Courts and Tribunals of Madrid, Spanish law being the only one applicable to this relationship legal.